Discover

Problems

• Outdated UI

• Workflow

  • Where did I leave off?

  • Where should I go next?

• Navigation

• No data visualization

Discover

Objective

Redesign the current application with added functionality. Deliver a modern, highly intuitive approach with updated components and improved workflow.

Discover

Empathy Map

An empathy map allowed us to put ourselves in the shoes of our users as they work with the current application.

This helped with establishing the pain points and goals of our users.

Define

Pain Points

As a result of interviews and the empathy map I was able to gather and categorize users’ pain points.

Define

Understanding our users

• Data Steward - Small facilities

  • Manages all productivity

• Senior data steward - Large facilities

  • Manage all assigned productivity and workload

• Jr Data Steward

  • Become fully trained on entity resolution

• Admin

  • Manage staff productivity and workload

Let’s focus on one in particular

• Data Steward - Small Facilities

  • User with heaviest workload

  • Resolves all tasks with little to no assistance

Competitive Analysis

Analysis of 5 different competitors on top of the market.

Task analysis

Now that we understand our users and our competitors it’s time to gain deep understanding of the current application.

Sitemap

Keeping inventory of the application helps understand scope of the project and information architecture.

Low Fidelity Wireframes

These low fidelity mockups are the results from sketching sessions with designers and stakeholders.